Customer Support

Shipping and Delivery

We offer fast and reliable shipping options for all of our customers. Our standard shipping option is delivered within 3-5 business days. All of our orders are shipped using a tracked service to ensure safe and secure delivery.

We ship worldwide.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can track your package every step of the way.

If you have any questions or concerns about your order or delivery, please don’t hesitate to contact us. Our customer service team is available 24/7 to assist you.

Returns

We want you to be completely satisfied with your purchase from the-ones.eu. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.

Returns:

  • You have 14 days from the date of delivery to return your item(s) for a full refund.
  • The item(s) must be returned in their original condition, with all tags and packaging intact.
  • Once we receive your return, we will process the refund within 14 days.